This starter policy must be reviewed and completed by [LEGAL COMPANY NAME] before publication. Replace every bracketed placeholder with accurate business details.
1. Who we are
RelayDesk is operated by [LEGAL COMPANY NAME], located at [BUSINESS ADDRESS]. Contact: [SUPPORT EMAIL].
2. Information we process
Depending on how you use the service, we may process account and workspace details, contacts and messages managed in your workspace, lead data received from connected ad platforms, usage logs, support requests and technical information.
3. How we use information
We use information to provide and secure RelayDesk, display customer conversations, manage contacts and deals, connect authorized integrations, provide support, maintain service reliability and meet legal obligations.
4. Connected platform data
When you connect Meta or Google services, RelayDesk accesses only the data and permissions needed for enabled features. Google user data is not sold or used for advertising purposes by RelayDesk; it is used to provide or improve the user-facing features you authorize, consistent with applicable platform policies. Connected platform access can be revoked through the relevant provider settings.
5. AI features and service providers
Hosting, email, analytics and AI service providers may process limited information as needed to operate features. List your actual providers and contracts here before launch, including whether chat content is sent to an AI provider.
6. Security and retention
We use appropriate technical and organizational safeguards, including access controls. Describe actual encryption and token-protection practices here; do not publish controls that have not been implemented. We retain data for as long as needed to provide the service, comply with law and resolve disputes.
7. Your choices and deletion
You may request access, correction, export or deletion of information where applicable. See our Data Deletion page or contact [SUPPORT EMAIL].
8. Cookies, analytics and contact
Describe the cookies, GA4, Google Ads conversion tracking and Meta Pixel actually enabled on the site, and obtain consent where required. Last updated: October 2026.