One shared inbox
Assign and claim chats, add private notes, use quick replies and track conversation status.
Official WhatsApp Business Cloud API
Make WhatsApp a team channel, not a personal inbox
Connect your eligible business number, manage customer conversations together and use approved templates when the customer-service window is closed.
Shared WhatsApp inbox
Assigned to your team
Hi, can I get more information about your service?
Of course. I can help with that. What would you like to know?
Illustrative conversation · sample data
Templates & broadcasts
Use approved templates and send campaigns to opted-in contacts with delivery and reply reporting.
Automated hand-off
Qualify enquiries with flow menus, collect custom-field answers and hand over to a human when needed.
Important account requirements
A WhatsApp Business account, eligible phone number, verification and required Meta permissions may be needed. A number already active in the WhatsApp app may need migration or another supported setup. Follow the connection steps shown during signup.
Meta sets and bills WhatsApp charges directly. Use opt-in contacts and follow WhatsApp Business and Meta Commerce policies.