Complete and approve this policy before taking payments. The final policy must match your actual billing and consumer-law obligations.
1. Trial
RelayDesk offers a 14-day trial with no payment card required, as described on the website.
2. Subscription charges
Clearly state the effective refund window, eligibility, exceptions and whether renewal charges are refundable. Proposed policy for review: refund requests for a first subscription payment may be submitted within 7 days of payment; renewal payments are generally non-refundable except where required by law or charged in error. Do not publish this proposal until it matches your actual policy.
3. How to request a refund
Email [SUPPORT EMAIL] from the account email with workspace details, invoice reference and reason for the request. Never send passwords or API keys.
4. Processing
State the actual review timeline, payment processor timing and how approved refunds are returned. Meta WhatsApp charges billed directly by Meta are subject to Meta's own policies.
5. Contact
[LEGAL COMPANY NAME], [BUSINESS ADDRESS], [SUPPORT EMAIL].