Help before you start
Frequently asked questions about RelayDesk.
Find direct answers about product workflows, onboarding, plans and responsible messaging. Check the current app and contract for account-specific limits.
What is RelayDesk?+
RelayDesk is a WhatsApp CRM for teams that need to manage customer conversations, qualify leads, track deals and understand marketing lead sources in one workspace.
Does RelayDesk use the official WhatsApp Business API?+
RelayDesk is designed to connect with the official WhatsApp Business Platform. Your business must complete the required Meta onboarding and comply with WhatsApp messaging and consent policies.
Can I connect Meta and Google leads?+
RelayDesk includes lead-management workflows for supported advertising and lead sources. The exact accounts, permissions and available syncs depend on your workspace configuration and connected integrations.
Can multiple team members reply from one inbox?+
Yes. The shared inbox is designed for teams to assign conversations, add internal notes and coordinate replies with role-based access.
Is there a free trial?+
The product offer described for RelayDesk is a 14-day trial without a payment card. Confirm current availability and any eligibility conditions on the signup screen.
Do WhatsApp message charges come with the subscription?+
WhatsApp conversation or message charges, where applicable, are determined by Meta and your WhatsApp Business account. Review the current Meta pricing terms and your RelayDesk plan before launching campaigns.
Can I use RelayDesk in India and the UAE?+
RelayDesk is designed for businesses in India, the UAE and other markets that need a team-based WhatsApp CRM. Availability of billing currencies and integrations should be confirmed during signup.
Does RelayDesk have a mobile app?+
The product brief does not list dedicated native mobile apps as an available feature. Use the current supported web experience and confirm mobile browser compatibility for your workflow.
Does RelayDesk support Instagram DMs?+
Instagram DM inbox support is not listed as a current feature in the product brief, so it should not be assumed.
Can I collect payments inside RelayDesk?+
In-app payment collection is not listed as a current feature in the product brief.
Start with a clear workflow
Make every lead easier to follow up.
Bring conversations, contacts and next steps into one workspace.