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Manufacturing & B2B

RFQ to purchase order, on WhatsApp.

Buyers and dealers send RFQs, drawings and follow-ups on WhatsApp. RelayDesk keeps every quotation, datasheet and PO in one place, with a pipeline your sales team keeps up to date.

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Every RFQ answered

Reply with quotations, datasheets and test certificates from one inbox your sales and support teams share.

  • Quotations and datasheets as PDFs
  • Quick replies for MOQ and lead times
  • Assign by product line or region
RelayDesk Live Chat for manufacturing & b2b: Apex Industrial Supplies replying to a customer on WhatsApp

Live Chat at Apex Industrial Supplies (demo data).

Track every order to the PO

Move each opportunity from RFQ to quotation, sample and PO expected, with the order value on every card.

  • Stages for RFQ, sample and PO
  • Order value per deal
  • Reminders for quotation validity
RelayDesk deals board for manufacturing & b2b with stages RFQ received, Quotation sent, Sample / trial, PO expected

Deal stages renamed for the business: RFQ received → Quotation sent → Sample / trial → PO expected.

Keep dealers in the loop

Send price revisions, new product launches and dispatch updates to dealers and distributors who opted in.

  • Price revision templates
  • Broadcast by dealer tag
  • Read and reply numbers

Other industries

See how others use RelayDesk.

Education & trainingCourse enquiries, demo classes and fee follow-ups.Real estateQualify buyers, share brochures and book site visits.Marketing agenciesClient leads, proposals and retainers in one place.Clinics & healthcareAppointments, reminders and follow-ups for patients.Automotive & workshopsEstimates, approvals and service reminders.E-commerce & D2CProduct questions, payment links and repeat orders.

All 15 industries

FAQ

Common questions.

Can I share drawings and certificates?

Yes. PDFs, images and documents up to 100 MB on WhatsApp's side; RelayDesk accepts files up to 10 MB in a chat.

Can I connect our ERP?

Use the REST API to create contacts and deals, or send templates such as dispatch updates from your ERP.

Your next customer is already on WhatsApp.

Try RelayDesk free for 14 days. No payment card, and most teams are set up in an afternoon.

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