Logistics & courier
Quotes in minutes, updates without the calls.
Shippers want a quote now and an update without calling. RelayDesk lets your team quote, confirm pickups and share tracking from one shared inbox.
Quote while they're still asking
Reply to rate requests with PTL and FTL options, transit times and insurance, all in one chat.
- Quick replies for lanes and rates
- Send rate cards as PDFs
- Assign by region
Live Chat at SwiftLine Logistics (demo data).
Track every consignment
Move each shipment from quote sent to pickup scheduled and in transit, with the freight value on every card.
- Stages from quote to delivered
- Freight value per deal
- Tasks for POD follow-ups
Deal stages renamed for the business: Quote request → Quote sent → Pickup scheduled → In transit.
Updates without the phone calls
Send pickup and delivery updates as approved templates, or automatically from your system with the REST API.
- Status update templates
- REST API for your TMS
- Delivery and read receipts
Other industries
See how others use RelayDesk.
FAQ
Common questions.
Can I send tracking updates automatically?
Yes. Your transport system can send approved templates through the RelayDesk REST API.
Can several branches share one number?
Yes. Assign chats by branch or region.
Your next customer is already on WhatsApp.
Try RelayDesk free for 14 days. No payment card, and most teams are set up in an afternoon.