Hotels & resorts

Direct bookings, straight from WhatsApp.

Guests WhatsApp you for rates, availability and airport pickups. Reply in minutes with RelayDesk, send a payment link and skip the booking-site commission.

Start free trial Book a demo

Every room enquiry answered

Enquiries from your website, Google and Instagram land in one inbox your reservations team shares.

Rates and room photos in chat
Quick replies for check-in and policies
Guests from every country, any language

RelayDesk Live Chat for hotels & resorts: Desert Pearl Resort replying to a customer on WhatsApp

Live Chat at Desert Pearl Resort (demo data).

From enquiry to confirmed booking

Track each enquiry from rates shared to booking pending and confirmed, with the booking value on every card.

Booking stages
Value per booking
Reminders to follow up on holds

RelayDesk deals board for hotels & resorts with stages Enquiry, Rates shared, Booking pending, Confirmed

Deal stages renamed for the business: Enquiry → Rates shared → Booking pending → Confirmed.

Bring guests back

Send festive packages and off-season offers to past guests who opted in, with a photo of the property.

Image templates for packages
Broadcast to past guests
Replies land in Live Chat

Other industries

See how others use RelayDesk.

Education & trainingCourse enquiries, demo classes and fee follow-ups.Real estateQualify buyers, share brochures and book site visits.Marketing agenciesClient leads, proposals and retainers in one place.Clinics & healthcareAppointments, reminders and follow-ups for patients.Automotive & workshopsEstimates, approvals and service reminders.E-commerce & D2CProduct questions, payment links and repeat orders.

All 15 industries

FAQ

Common questions.

Can guests message during their stay?

Yes. Housekeeping, room service and late check-out requests can all go through the same inbox.

Does it work with international guests?

Yes. WhatsApp works worldwide, and the AI assistant can translate replies.

Your next customer is already on WhatsApp.

Try RelayDesk free for 14 days. No payment card, and most teams are set up in an afternoon.

Start free trial Chat with us