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E-commerce & D2C

Turn WhatsApp chats into orders.

Shoppers ask about stock, delivery and offers on WhatsApp before they buy. RelayDesk helps you answer fast, send the payment link and follow up on every cart.

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Answer, send the link, close the sale

Reply to product questions with photos, share the offer and send a payment link, all in the same chat.

  • Product photos and videos
  • Quick replies for delivery and returns
  • Payment links in the chat
RelayDesk Live Chat for e-commerce & d2c: Flora Luxe replying to a customer on WhatsApp

Live Chat at Flora Luxe (demo data).

Track every order from interest to delivery

See who's interested, who has a cart, who got a payment link and who ordered, with the order value on every card.

  • Stages from interest to ordered
  • Order value per deal
  • Tasks for follow-ups
RelayDesk deals board for e-commerce & d2c with stages Interested, Cart shared, Payment link sent, Ordered

Deal stages renamed for the business: Interested → Cart shared → Payment link sent → Ordered.

Launches and offers that sell

Send launch offers with a product image to opted-in customers and see how many read and replied.

  • Image templates for offers
  • Broadcast by tag or past order
  • Replies land in Live Chat

Other industries

See how others use RelayDesk.

Education & trainingCourse enquiries, demo classes and fee follow-ups.Real estateQualify buyers, share brochures and book site visits.Marketing agenciesClient leads, proposals and retainers in one place.Clinics & healthcareAppointments, reminders and follow-ups for patients.Automotive & workshopsEstimates, approvals and service reminders.Travel & tour operatorsItineraries, quotes and bookings.

All 15 industries

FAQ

Common questions.

Can I send order updates automatically?

Yes. Through the REST API your store can send approved templates such as order confirmations and shipping updates.

What about cash on delivery questions?

Save your COD, return and delivery answers as quick replies so anyone on the team can answer in seconds.

Your next customer is already on WhatsApp.

Try RelayDesk free for 14 days. No payment card, and most teams are set up in an afternoon.

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